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Tier 3 Support Engineer

Israel · Full-time

About The Position

CYREBRO is the first interactive SOC Platform, transforming how today’s businesses respond to and mitigate cyber threats with a centralized security operations infrastructure. The platform provides complete clarity, insight, and real-time cyber recommendations for businesses of all sizes by integrating all their security events into one central command.

We are looking for an experienced technical support engineer. As an expert, the engineer will be in charge of infrastructure and applicative aspects.

Responsibilities

  • Perform in-depth troubleshooting including DB analysis, reading system logs, and debugging codes.
  • Lead escalations from start to finish while owning all the technical and managerial aspects of the issue.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Provide solutions for complex issues that were escalated by other support levels.
  • Identify and escalate issues as needed.
  • Collaborate with the Business, CRM, and R&D teams.
  • Provide around-the-clock availability for production issues.

Requirements

  • 2+ years experience in a Technical Support role or other related fields.
  • Networking hands-on.
  • Proven experience with SQL and data analysis.
  • Experience with system log analysis.
  • Experience with Cloud infrastructure (AWS, Azure).
  • Experience working with REST APIs. - Ability to understand flows and provide creative troubleshooting solutions.
  • Multi-tasker, self-learner, highly motivated, and a team player.
  • Strong capabilities in building organized processes and structured formal documentation.
  • Ability to comply with tight deadlines and self-prioritize.
  • English - excellent written and verbal communication skills.
  • Proven experience in programming (JS, Python, Nodejs) - an advantage.

Apply Now

Our Values

  • Integrity

    Expertise with
    uncompromising
    authenticity

  • Democratizing cybersecurity

    Sharing the knowledge & tools
    to protect companies

  • Accountability

    We initiate with commitment and
    implement tenacity

  • Customer fixation

    Caring for your interests
    as if your business
    is our own

  • Integrity

    Expertise with
    uncompromising
    authenticity

  • Democratizing cybersecurity

    Sharing the knowledge & tools
    to protect companies

  • Accountability

    We initiate with commitment and
    implement tenacity

  • Customer fixation

    Caring for your interests
    as if your business
    is our own

We believe in…

    Impact

    Every decision, algorithm, process and action are prioritized and measured by its value for our customers

    The Hack

    Offensive expertise and experience are only possible with obsessively creative, comfort-defying innovation

    Intuition

    Results are optimized when the technologies, tools, and communication we use simply make sense