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We seek team players.
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Tier 1 Support Engineer
About The Position
CYREBRO is the first interactive SOC Platform, transforming how today’s businesses respond to and mitigate cyber threats with a centralized security operations infrastructure. The platform provides complete clarity, insight, and real-time cyber recommendations for businesses of all sizes by integrating all their security events into one central command.
We are looking for a tech-oriented Tier 1 Support Engineer. If you are an individual who thrives in a fast-paced environment, who leads, takes ownership, is tech-savvy and loves client interactions - we’re waiting to hear from you!
This is an amazing opportunity for those who want to take part in an evolving team, to gain significant experience and make a real business impact!
- Establish and maintain customer satisfaction by providing technical support above and beyond their expectations.
- Take ownership of customer issues reported, see problems through to resolution.
- Monitor and navigate issue to the appropriate Support team's various tier and other technical teams of CYREBRO.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Provide prompt and accurate feedback to customers.
- Use tools and troubleshooting techniques and exercise good judgment in decision-making in order to routinely deliver exceptional customer support and overall experience at all times.
Sharing the knowledge & tools
to protect companies
We initiate with commitment and
Caring for your interests
as if your business
is our own
We believe in…
Every decision, algorithm, process and action are prioritized and measured by its value for our customers
Offensive expertise and experience are only possible with obsessively creative, comfort-defying innovation
Results are optimized when the technologies, tools, and communication we use simply make sense