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We protect our customers with unwavering commitment.
We dare. We collaborate. We excel.
We seek team players.
We break barriers and make impact, together.

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Tier 1 Support Engineer

Israel · Full-time

About The Position

CYREBRO is the first interactive SOC Platform, transforming how today’s businesses respond to and mitigate cyber threats with a centralized security operations infrastructure. The platform provides complete clarity, insight, and real-time cyber recommendations for businesses of all sizes by integrating all their security events into one central command.

We are looking for a bright Tier-1 Support Engineer to provide enterprise-level technical support to our customers via chat, email, and other channels as required.

Responsibilities

  • We obsess about our customers. Establish and maintain customer loyalty by providing support above and beyond their expectations.
  • Take ownership of customer issues reported, see problems through to resolution and escalate irregular events to Tier 2 Support engineers.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Use tools and troubleshooting techniques and exercise good judgment in decision-making in order to routinely always deliver exceptional customer support and overall experience.
  • Educate and assist other departments within.
  • Create documentation in the form of knowledge base tech notes and articles.

Requirements

  • Basic understanding of network Topology’s.
  • Experience working with CRM.  
  • Ability to cover on-call during weekends/holidays and off hours.
  • Strong written and verbal communication skills in English.
  • Love technology, curiosity about new products and approaches, and a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • At least 1 year of experience in Customer Care/Technical Support or equivalent- an advantage.
  • Spanish- an advantage.

Apply Now

Our Values

  • Integrity

    Expertise with
    uncompromising
    authenticity

  • Democratizing cybersecurity

    Sharing the knowledge & tools
    to protect companies

  • Accountability

    We initiate with commitment and
    implement tenacity

  • Customer fixation

    Caring for your interests
    as if your business
    is our own

  • Integrity

    Expertise with
    uncompromising
    authenticity

  • Democratizing cybersecurity

    Sharing the knowledge & tools
    to protect companies

  • Accountability

    We initiate with commitment and
    implement tenacity

  • Customer fixation

    Caring for your interests
    as if your business
    is our own

We believe in…

    Impact

    Every decision, algorithm, process and action are prioritized and measured by its value for our customers

    The Hack

    Offensive expertise and experience are only possible with obsessively creative, comfort-defying innovation

    Intuition

    Results are optimized when the technologies, tools, and communication we use simply make sense