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Tier 2 Support Engineer

Israel · Full-time

About The Position

CYREBRO is looking for an enthusiastic, professional, and driven Tier 2 Support Engineer to join our rapidly expanding, venture-backed startup. The Tier 2 Support Engineer will be responsible to solve technical customer problems, product issues, providing network solutions to all system types (Firewalls, Cloud Infrastructure, etc,), providing solutions as well to CYREBRO Platform.

If you are a skilled communicator, customer-focused and tech-savvy, this job is for you!

Responsibilities

  • Working with Cyrebro customers
  • Taking full ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication
  • Serving as a point of contact on customer escalations and ensuring customer issues are resolved
  • Leading internal escalations and communicating with the Customer Success, Integration, Infosec, and R&D teams
  • Designing and maintaining the Cyrebro Support knowledge base, keeping it up to date with relevant information
  • Managing internal projects related to support such as training and support readiness for releases

Requirements

  • 2+ years of experience in supporting technical solutions for international customers - a must
  • Basic understanding at Network protocols – a must
  • Experience supporting and troubleshooting network problems – a must
  • Excellent communication skills and the ability to work in a fast-paced, team environment – a must
  • Experience in a cloud environment – an advantage
  • Very customer-oriented and friendly - drive to achieve a satisfied customer, not just a technical resolution
  • Self-starter, able to learn new technologies "on the fly"
  • Structured and process-oriented
  • Ability to multi-task and work independently under pressure
  • Can do approach

Apply Now

Our Values

  • Integrity

    Expertise with
    uncompromising
    authenticity

  • Democratizing cybersecurity

    Sharing the knowledge & tools
    to protect companies

  • Accountability

    We initiate with commitment and
    implement tenacity

  • Customer fixation

    Caring for your interests
    as if your business
    is our own

  • Integrity

    Expertise with
    uncompromising
    authenticity

  • Democratizing cybersecurity

    Sharing the knowledge & tools
    to protect companies

  • Accountability

    We initiate with commitment and
    implement tenacity

  • Customer fixation

    Caring for your interests
    as if your business
    is our own

We believe in…

    Impact

    Every decision, algorithm, process and action are prioritized and measured by its value for our customers

    The Hack

    Offensive expertise and experience are only possible with obsessively creative, comfort-defying innovation

    Intuition

    Results are optimized when the technologies, tools, and communication we use simply make sense